Every route on this page reaches a person
If something has gone wrong, this page says who to contact and what we will do about it. It is here so you are never left guessing.
Email us support@arkprivate.com
Say which one the subject line below tells us what you need
Our answer one working day, from a person, with the next step named
I sent an enquiry and heard nothing.
The form and the mailbox both deliver to the same place. Write to support@arkprivate.com putting
"no reply yet" in the subject, and include the date you sent it. We will find it and answer the same
working day.
I was invoiced and I think it is wrong.
Reply to the invoice with the line you are querying. We do not suspend work while an invoice is being
questioned — a query is not an overdue invoice.
I want to cancel.
Write "cancel" to support@arkprivate.com and we will confirm in writing what stops, what you have
already paid for, and what is refunded. The rules are short and public: see
Refunds and cancellation.
I want my data deleted.
Write "delete my data" to support@arkprivate.com. We confirm within one working day that it is done, or
tell you plainly what the law requires us to keep. See Privacy Policy.
Something on this website is broken.
Tell support@arkprivate.com which page and what you saw. It reaches us the same day.
We cannot issue a certificate, speed up a certification body, or influence an audit outcome — nobody honest can, and we say so on our pricing page too. The twenty-minute readiness check is free, including when the honest answer is "not yet".
Write to support@arkprivate.com and say so plainly, with "complaint" in the subject line. It goes to the person who owns the engagement, not to a queue.