A licensed security agency carries a training obligation that is checked in the assessor's own words: “conducted at least twice annually”, every component present, and “attendance records” to show it. The file is not judged on effort. It is judged on whether every sentence of the criterion has an answer, and one “No” is enough to fail it.
Quoted in its own words, because a paraphrase is what fails.
Aviation-only additional areas: “Access Control” and “Security Screening”. A near-miss on a title — a shortened name, a singular where the criterion is plural — reads as a different course, so the titles are copied, never retyped.
“All components must be present” — a single No fails the competency. Analysis is the one most often missing altogether, and it is not a summary: it is what the results of the assessment told you and what you changed because of it.
Each of the two annual training periods carries all three courses — not one course per period. Two periods × three courses = six course runs a year, per agency.
The first period records every officer on the roll, including anyone who has since left. Nothing on that list says “resigned” or “not with the company” — that indication does not belong there.
The second period is the only one that indicates someone has left the company, and a leaver cannot be recorded in it. Every period still carries all three courses.
Not from last year's pack and not from memory. The checklist for the effective date is read and quoted, module by module, before anything is written.
Nothing missing from the criterion, and nothing added to it. No reconciliation narratives, no explanations of who left and when, no samples of test questions, no UEN, no signature blocks. The document holds the criterion and the evidence of it.
Dates, attendance per officer per course, the assessment and the analysis, entered when the session runs rather than reconstructed at the end of the year. Dates only — the criterion asks for attendance records, never times of day.
Every quoted sentence compared with the checklist word for word, and the built document read back and searched for the things that must not be in it. A clean check is the proof; “we used the right words” is not.
A record that is missing is chased from your side until it exists. It is never written into a document as “not available” or “not kept” — one sentence like that can cost a licence, and it is never ours to write.
No signature line and no “signed by” field. If a blank belongs to your agency, it stays blank and comes to you.
We prepare the file to the criterion and show you what is asked for. The judgement on the day is theirs, and we will not pretend otherwise to win the work.
Tell us the licence year, the number of officers and the period you are in. You will get a straight answer about what the file needs — and if it is already in order, that is the answer.
Ask Ark Private Book twenty minutesThe grant note
One email a week at most: what the government is offering an SME this month, which schemes have closed, and the one thing to check before you spend — in the order that keeps the claim valid. No pitch, and nothing about our own fees.